Summary

START is an evidence-based, community crisis prevention and intervention service model for individuals aged 6 and older with intellectual and developmental disabilities and mental health needs. The Clinical Team Leader is a professional position within the Office of Developmental Supports (ODS), Allegheny County Department of Human Services (DHS). This position provides support to the Clinical Coordinator team and overall program system support in a supervisor capacity. The Team Leader requires professional boundaries, and the ability to supervise multiple team members and foster a strengths-based and cohesive goal-oriented team.

Essential Duties and Responsibilities

• Provide administrative supervision to START Clinical Coordinators and provide daily clinical triage support.
• Maintain linkages and relationships with community partners.
• In collaboration with program director, work to develop positive relationships with system partners, provider systems, families and/or caregivers.
• Serves as a positive representative for the START program with other professionals, families, systems and community.
• In collaboration with program and clinical director, coordinate training using the expertise of psychologists, psychiatrists, team members and specialists within the community.
• Explore and facilitate opportunities for ongoing in-service and continuing education opportunities for START Clinical Coordinators and team.
• Participation in START National Training Institute (SNTI) and START collaborations.
• Active participant in referral reviews for enrollment.
• Lead/participate in daily Triage meetings with START team and external partners.
• Maintain knowledge of various assessments and practices through attending in-service opportunities presented.
• Collaborate with other members of the START Leadership team to monitor quality of START service delivery and assure fidelity to the START model.
• Ensure all documentation required of Coordinators is completed and entered into SIRS in a timely manner in accordance with START and program guidelines.
• Ensure the coordination of support meetings and crisis plans for people served through START.
• Share administrator on-call responsibility to the team.
• Participate in recurring meetings with START leadership and clinical team.
• Development of cross-systems crisis plans, intake/assessments, intervention outcomes and any other applicable documentation of services provided.
• Maintain a small, active caseload (approximately 5) until START Coordinator certification is achieved. Following certification, team leader caseload should be fluid and temporary to provide support to START Coordinators when needed.

Knowledge, Skills and Abilities

• Working knowledge of PERMA+, strength spotting and evidence-based assessments provided by the START Team/NCSS.
• Excellent written and verbal communication skills when presenting to senior management, stakeholders and system partners.
• Knowledge of various computer systems (i.e. MS Word, Outlook, Excel, etc.).
• Knowledge of applicable regulations for the systems involved with enrollees.
• Demonstrate creative problem-solving skills that promote maximum effectiveness of both natural and community resources.
• Demonstrated excellence in customer service by resolving issues promptly and maintaining high levels of satisfaction.
• Excellent organizational, problem solving and analytical skills.
• Proven ability to mentor and develop team members, fostering a collaborative and consensus-based environment.
• Demonstrate an ability to facilitate, plan, and organize muti-system activities and handle multiple priorities simultaneously.
• Demonstrate an ability to manage conflict by addressing issues and negotiate a solution-based outcome.

Supervisory Responsibilities

The Clinical Team Leader will provide direct supervision to the Clinical Coordinator team.

Additional Responsibilities

From time to time the employee will be required to perform additional tasks and duties as required by the employer.

Education/Experience Requirements

• Master’s degree in social work, counseling, psychology or human service field.
• Minimum of 2 years of experience providing services to people who are diagnosed with ID/A and behavioral health needs.
• Minimum of 1 year of supervisory experience.
• Must be a certified START Coordinator or able to complete the START Coordinator certification process within 6-12 months of hire.
• Prior experience as a START Coordinator preferred.

Certificates, Licenses, Registrations

Act 33 and 34 clearances.

-AND-

Valid driver’s license and access to a reliable vehicle.